{"id":27112,"date":"2026-05-22T14:13:28","date_gmt":"2026-05-22T14:13:28","guid":{"rendered":"https:\/\/www.mirtalo.shop\/?page_id=27112"},"modified":"2026-05-22T14:13:31","modified_gmt":"2026-05-22T14:13:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/mirtalo.shop\/index.php\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\n<h1 style=\"font-family: &quot;Microsoft YaHei&quot;;\">GOT QUESTIONS? WE\u2019VE GOT ANSWERS.<\/h1><p><b style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\">Are there currently any shipping delays for new online orders?<\/b><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><span style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\">We\u2019re committed to keeping our distribution and shipping partners safe as they prepare and deliver orders. We may need an extra day or two to process your order, but we promise it will be worth the wait! Note that some of our carriers may be experiencing service delays.<\/span><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><b style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\">Will you be extending the return policy?<\/b><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><span style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\">Yes! We\u2019re currently offering free returns by mail AND we\u2019ve extended our return policy to accommodate all in-store returns 30 days after our stores reopen, for all in-store and online purchases made after February 1, 2020. Orders returned by mail must be made within 30 days of purchase.<\/span><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><b style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\">Why haven\u2019t I received a response to my customer service inquiry?<\/b><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><span style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\">We\u2019re running a little behind due to the current situation BUT we will be back to regular response times shortly. We appreciate your patience!<\/span><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><b style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\">I have a question about a product\/order. Who can I contact?<\/b><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><span style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\">We\u2019d love to help! Please contact us by phone.<\/span><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><span style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\">Please note that the information that follows reflects our standard conditions and may differ from the latest updates to our policies. In such cases, the above conditions will apply.<\/span><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><b style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\">My tracking says delivered but I have yet to receive my order.<\/b><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><span style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\">Please allow up to 3 business days from your order&#8217;s delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.<\/span><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><b style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\">I&#8217;m missing an item listed on my packing slip.<\/b><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><span style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\">Please verify your original order confirmation email for the pre-authorized amount. We only acharge you for the items sent so if you notice any discrepancies once your package is mailed, do not hesitate to contact us.<\/span><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><b style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\">Are shipping fees refundable?<\/b><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><br style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\"><span style=\"font-family: &quot;Microsoft YaHei&quot;; font-size: medium;\">All shipping costs, including returns costs are non-refundable.<\/span><br><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>GOT QUESTIONS? WE\u2019VE GOT ANSWERS. Are there currently any shipping delays for new online orders?We\u2019re committed to keeping our distribution<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27112","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mirtalo.shop\/index.php\/wp-json\/wp\/v2\/pages\/27112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mirtalo.shop\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mirtalo.shop\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mirtalo.shop\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mirtalo.shop\/index.php\/wp-json\/wp\/v2\/comments?post=27112"}],"version-history":[{"count":1,"href":"https:\/\/mirtalo.shop\/index.php\/wp-json\/wp\/v2\/pages\/27112\/revisions"}],"predecessor-version":[{"id":27114,"href":"https:\/\/mirtalo.shop\/index.php\/wp-json\/wp\/v2\/pages\/27112\/revisions\/27114"}],"wp:attachment":[{"href":"https:\/\/mirtalo.shop\/index.php\/wp-json\/wp\/v2\/media?parent=27112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}